Provider Information Centre

Individual providers

We aim to handle your queries on payment, fees and coding promptly. Our e-billing provider Healthcode handles your invoicing, recognition, registration and changes to practice details.
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- Individual provider support
Groups

Support with recognition, contracts, new employees, sites and services, mergers and aquisitions and to change your details
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- Groups support
Facilities

Our account managers handle your queries on recognition, contracts, payments, fees and coding, networks and change of details. Our e-billing provider Healthcode handles your invoicing.
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- Facilities: further support
- Recognition for facilities
Provider Information Centre

Information and news to help your practice, business or facility. Sections on patient safety, how to work with us, how we're working with you to make healthcare better, COVID-19 provisions and our change to AXA Health.
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Provider definitions

We're becoming AXA Health. We have a new ambition, to help our members - your patients - be their best selves.

Latest news for your practice, business or facility.

How we authorise and pay for your procedures and how our billing principles support your care for your patients.

How we're creating better health outcomes, a better healthcare experience and better value for your patients - our members.

COVID-19 updates to support your practice, group or facility.

We're extending authorisation for remote consultations until December 2020.

Read about our provisions for supporting healthcare during this phase of the illness COVID-19 here.