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Groups support

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I want to get my group recognised with AXA Health*, or add new treatment sites to an existing group agreement

We're not recognising any new clinics at the moment, nor are we adding any treatment sites to existing clinic agreements. We're satisfied with our provision of clinics across the country.

You can, however, apply for individual recognition with us if you wish. Please check that your practice fits our recognition criteria here.

Our e-billing provider Healthcode handles recognition for us. Please enter your details on Healthcode's Private Practice Register.

*AXA Health is a trading name of AXA PPP healthcare Limited, a company registered in England and Wales under company number 03148119.

If you are already recognised with us and have a query about your recognition, please click here.

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I want to tell you about a merger or acquisition

We need to know if your recognised group practice merges with another practice we recognise.

We also need to know if you are an unrecognised group practice which acquires a practice which we do recognise. 

In both cases, we need to see the Letter of Agreement. Please upload it here and we'll get in touch. 

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I've recently employed a new practitioner and I need to let you know

Under your contract with AXA Health*, you are responsible for making sure your providers are suitably trained to treat our members. This includes ensuring that:

  • The services provided are covered by the contract you have with us
  • The individual is registered with the appropriate regulatory body
  • The individual holds a clean license
  • The individual has sufficient indemnity cover

You do not need to tell us of any changes. If we require this information in the future, we'll ask you for this directly.

* AXA Health is a trading name of AXA PPP healthcare Limited, a company registered in England and Wales under company number 03148119.

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What treatment has been agreed for my patient?

We’re sorry, but our commitment to confidentiality means that we can’t discuss with you what treatment we have agreed to cover.

Please discuss agreed treatments directly with your patient, who can give you the authorisation number.

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I need to change my details with you

If you're moving offices or wish to change your payment method, please send us a letter outlining what changes we need to make. This should be completed and signed by your Company Secretary on letter headed paper.

Please upload this letter using the form below. Once we have this, we'll give you a call to confirm we're making the changes outlined.


If you are a recognised individual provider please visit the Private Practice Register to make any changes to your details.

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I'd like to review my contract with you

If you'd like to review your contract with us, including adding additional services you will need to contact us using our contract review form.

Please note, we will only review fees after you have been in contract for a period of three years. We will consider adding additional services at any time, but this will usually be at our published fee.

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Other queries

Please select from one of the following categories:

Contracts and Terms of Recognition


Schedule of Procedures and Fees


Billing or invoices


Healthcode query 2

Healthcode issues?

If you are having trouble using Healthcode, you can find their contact information using the link below.


My bank details

Our members’ policies may not cover everything, so when there is an excess or some other type of shortfall they can send the money straight to your bank account. If you want to share your bank details with your patients, please complete the relevant section in your profile on the Private Practice Register (PPR).

Worried about fraud?

Please call our 24-hour confidential line on:

Provider privacy policy