How to make a complaint

To make a complaint about AXA Health, please fill out a form via the button below. 

We aim to reply within ten days of receiving your complaint. Using the form means we can log and triage your complaint accurately, get the right team to investigate, avoid duplicating work and get back to you within the deadline.  

If you wish to make a complaint via our phone line (01892 503030), our colleagues will ask for:

  • your provider number (your initials, followed by five digits. You’ll find it on correspondence from us)
  • your patient’s membership number and details, if relevant to the complaint
  • your contact details
  • your key issues
  • any specific requests that would help resolve your complaint.

We’ll then forward your complaint to the relevant team.