To help you submit queries more efficiently, we’ve made some changes to this page and the forms it contains.
Guidance on entering your patient's membership number
To provide the cover that’s right for our members we offer and administer many different plans. These are the membership numbers our systems recognise.
Key:
AA = any letter A-Z
00 = any digit 0-9
AXA and HOL are fixed values
|
AXA Health Plans
|
The Exeter Plans
|
|
Freedom Plans
|
AXA Global Healthcare numbers are in this format
|
Choose your payment query
Please check our membership number guidance above.
Submit an invoice
For uploading invoices where Healthcode isn’t an option, or we’ve requested a copy. Use ‘AXA Health’ button for patients with UK plans. Use ‘AXA Global’ button for patients with AXA Global Healthcare plans.
Confirm your patient’s membership number
For invoices rejected on Healthcode
due to incorrect membership numbers
or other details.
Single invoice query
For queries about payment for one specific member. Use ‘AXA Health’ button for members with UK plans.
Use ‘AXA Global’ button for members with AXA Global Healthcare plans.
For queries about payment for several members at once
For additional information to help you reconcile our payment.
For outstanding payment queries, please see the ‘Single invoice query’ section, above.
If you receive remittances via Healthcode, you can view records from the last three months by logging into your account.
If you don’t use Healthcode, or you’re requesting a copy of a remittance older than three months, please click below.
Use ‘AXA Health’ button for payments marked AXA PPP healthcare GB31/GB33/Admin Serv.
Use ‘AXA Global’ button for payments marked AXA Global Healthcare.
For general questions about payment, rather than for specific patients
When we’ve overpaid you, perhaps because an invoice was duplicated or submitted by mistake.
For lost or incorrect cheques
For hospitals claiming a shortfall, where we’ve paid under a procedure code billed by the specialist
Healthcode support
If you’re having trouble using Healthcode, please contact them using the button below.
My bank details
Our members’ policies may not cover everything, so when there's an excess or some other type of shortfall they can send the money straight to your bank account. If you want to share your bank details with your patients, please complete the relevant section in your profile on the Private Practice Register (PPR).