Please note: Healthcode is our preferred e-billing platform. The process for uploading PDF invoices onto our website will be changing from 01 November 2025. Make sure you’re familiar with the new process to avoid any delays
Submit an invoice via Healthcode
We use Healthcode as our preferred e-billing platform. You’ll need to register or log-in before submitting an invoice.
With Healthcode, you’ll benefit from:
- Increased assurance of timely and accurate payment
- Quick and accurate invoice creation, saving you admin time
- Invoice auto-population, membership number validation, and a clinical coding toolkit
- Access to historical data and easier management of billing queries via Healthcode
For all non-Healthcode invoices see below
AXA Health - submitting non-Healthcode invoices
Our new invoicing form will help us protect yours and our members data, maximising the opportunity for fast and accurate payments. As a result, from 01 November 2025 we’ll stop accepting PDF invoices on our website, where Healthcode entries aren’t an option.
Need help?
If you need help with the new invoicing form, please email bhproviderservices@axahealth.co.uk and a member of the team will be happy to help. Please do not send invoices to this email address as they will not be processed.
Invoicing forms
Submit AXA Health Invoice – New invoicing form
PDF uploads are still available until 01 November 2025 to support a smooth transition to the new form
Submit AXA Health Invoice – PDF upload
We use Healthcode as our preferred e-billing platform. For more information and to get started select ‘register now’
AXA Global - submitting non-Healthcode invoices
For sending AXA Global healthcare invoices where Healthcode isn’t an option select the ‘AXA Global’ button below.
Choose your payment query
Please check our membership number guidance above.
Confirm your patient’s membership number
For invoices rejected on Healthcode
due to incorrect membership numbers
or other details.
Single invoice query
For queries about payment for one specific member. Use ‘AXA Health’ button for members with UK plans.
Use ‘AXA Global’ button for members with AXA Global Healthcare plans.
Guidance on entering your patient's membership number
To provide the cover that’s right for our members we offer and administer many different plans. These are the membership numbers our systems recognise.
Key:
AA = any letter A-Z
00 = any digit 0-9
AXA and HOL are fixed values
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AXA Health Plans
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The Exeter Plans
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Freedom Plans
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AXA Global Healthcare numbers are in this format
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For queries about payment for several members at once
For additional information to help you reconcile our payment.
For outstanding payment queries, please see the ‘Single invoice query’ section, above.
If you receive remittances via Healthcode, you can view records from the last three months by logging into your account.
If you don’t use Healthcode, or you’re requesting a copy of a remittance older than three months, please click below.
Use ‘AXA Health’ button for payments marked AXA PPP healthcare GB31/GB33/Admin Serv.
Use ‘AXA Global’ button for payments marked AXA Global Healthcare.
For general questions about payment, rather than for specific patients
When we’ve overpaid you, perhaps because an invoice was duplicated or submitted by mistake.
For lost or incorrect cheques
For hospitals claiming a shortfall, where we’ve paid under a procedure code billed by the specialist
Healthcode support
If you’re having trouble using Healthcode, please contact them using the button below.
My bank details
Our members’ policies may not cover everything, so when there's an excess or some other type of shortfall they can send the money straight to your bank account. If you want to share your bank details with your patients, please complete the relevant section in your profile on the Private Practice Register (PPR).