Our e-billing provider Healthcode handles recognition and changes to details for us.
If you would like to become recognised by us, first please check that your practice fits our recognition criteria here.
We are unable to process any new applications or changes to your details unless you're registered with Healthcode's Private Practice Register (PPR). To register on the PPR, click here.
If you still have a query about your recognition, please click on the button below.GO
You’ll find most of the codes you need on our Schedule of Procedures and Fees, along with what we expect to be charged for these, including consultations and sessional treatment (chapter 1.5).
If you have a query about our Billing Principles, please contact us by clicking the button below.GO
We’re sorry, but our commitment to confidentiality means that we can’t discuss with you what treatment we have agreed to cover.
Please discuss agreed treatments directly with your patient, who can give you the authorisation number.
Our Specialist Fees and Contracting Team deals with all requests for procedures requiring multiple specialists and complex procedures requiring consideration for an uplift in fees.
Please click here to submit the appropriate information.
The Clinical Coding and Schedule Development Committee may have changed some of the codes you've used in the past. So if you're not sure which code to use for treatment, please contact us using this form.
Sometimes we’ll ask you for a medical report so we can make a decision about a member’s claim. We’ll usually tell you where to send this information, so please follow this instruction to help us deal with the query quickly. If you’re not sure where to send a medical report and it is for a UK policy, please enter the individual’s membership number and select ‘go’. You’ll then be able to submit the report. This may take a little more time, but we’ll make sure it gets to the right place.
If the member has an international policy, please click here.
If you are having trouble using Healthcode, you can find their contact information using the link below
Our members’ policies may not cover everything, so when there is an excess or some other type of shortfall they can send the money straight to your bank account. If you want to share your bank details with your patients, please complete the relevant section in your profile on the Private Practice Register (PPR).