To help you submit queries more efficiently, we’ve made some changes to this page and the forms it contains.
Invoices and payment support
Upload invoices, submit payment queries, follow up earlier queries and securely send supporting documents
Provider support
Recognition, consultation fee review, procedures outside our hospital network, Billing Principle exemptions, fee uplift and other procedure requests, coding and other queries
Working with Healthcode
Working with Healthcode is an important part of our strategy to be an efficient and digital first healthcare insurance company. Most of AXA Health’s recognised providers use Healthcode for all their billing and it’s our preferred invoicing solution. Using Healthcode is quick, easy and offers an accurate invoice creation, saving you admin time. You’ll be paid more quickly, compared with uploading your invoices to this website.
If you choose not to use Healthcode, you can submit single invoices on our payment support page. Submitting via Healthcode will validate membership numbers for you, ensuring our systems can accept your invoices, which we can track and process more easily.
Healthcode support
If you're having trouble using Healthcode, please contact them using the button below.
My bank details
Our members’ plans may not cover everything, so when there's an excess or some other type of shortfall they can send the money straight to your bank account. If you want to share your bank details with your patients, please complete the relevant section in your profile on the Private Practice Register (PPR).