We’re here to make healthcare better for our members – your patients.
We have three aims for them: better health, a better experience, and better value care.
We aim to work together with providers, to deliver the right treatment, at the right time, from the right location.
Our work with providers
- we consult with specialists on good practice, procedure complexity and fee setting
- we invite specialists to take part in pilots and services to improve healthcare
- we consult with professional bodies on the future of private healthcare.
Our guiding principles in treatment
- the right amount of treatment – not too little or too much
- with an appropriate specialist – identified by our data, and their clinical practice
- at the right time – not too quickly or too slowly (either can be harmful)
- in the right place – not what’s most convenient
- we embrace medical and technology advances when it’s right to do so
- to achieve the best health outcomes, at the best value.
Working with healthcare providers, we aim to:
- design innovative, better-value services together
- challenge overdiagnosis and overtreatment – our providers’ practice helps us understand and remove potential unwarranted variations
- remove waste – unnecessary appointments and admin, and clinically-unjustified care
- reduce complexity – helping members take a simpler care journey
- challenge convention – we won’t accept a healthcare option because ‘it’s always been done that way’
- prevent avoidable harm – we support providers in alerting local clinical governance systems with their concerns
- contain the costs of ill health, both human and financial
- keep private healthcare sustainable – and this benefits our business, and the practice of providers who work with us.