Submit a recoup request or credit note

We may need to recoup some money from you if we've overpaid you, perhaps because an invoice was duplicated or submitted by mistake.

To help us direct your request, please enter the patient's membership number below.

Guidance on entering your patient's membership number

To provide the cover that’s right for our members we offer and administer many different plans. These are the membership numbers our systems recognise.  

Key:
AA = any letter A-Z
00 = any digit 0-9
AXA and HOL are fixed values

AXA Health Plans

  • AXA-AA000000 (6 digits)
  • AA0000000A (7 digits)
  • 0000000A (7 digits)
  • AXA/A0000000 (7 digits)
  • HOL/A0000000 (7 digits)

 

The Exeter Plans

  • 00000000AA00 (8 digits, 2 letters, 2 digits)
  • AA00000000 (2 letters, 8 digits)
  • 0000000000 (10 digits)
  • 0000000 (7 digits)
  • 000000 (6 digits)

 

Freedom Plans

  • AA000000 (6 digits)
  • AAA00000 (3 letters, 5 digits)

AXA Global Healthcare numbers are in this format

  • AXI, AXE, AXC, BXI, BXE, BXC, HKE, KVE, OGI followed by 8 digits (eg BXC12345678) OR
  • INTL7 followed by 6 or 7 digits (eg INTL7123456 or INTL71234567)