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I have queries relating to Bristol policies

To enter your patients’ membership numbers correctly, please check the formats our systems recognise.

AXA PPP Bristol policies have membership numbers like this: STP+7 digits.

Please enter your query details on this form and upload the completed form using the button below.

Our systems are secure and comply with GDPR. You don't need to protect your submissions, spreadsheets or other documents with passwords.

Please don’t upload new invoices here: our e-billing provider Healthcode handles invoicing for us.

If your queries relate to AXA Health Tunbridge Wells policies (membership numbers AA0000000A; 0000000A or AXA/A00000000) or Health-on-Line policies (membership numbers HOL/A0000000), you’ll need to fill out a different form for these. Please click here to go to the ‘AXA PPP Tunbridge Wells or Health-on-Line’ option.

If your queries relate to AXA Global Healthcare members, your payment reference will read AXA PPP International, and the membership numbers will have these prefixes: AXI, AXE, AXC, BXI, BXE, BXC, HKE, KVE, OGI, or a number in this format: 7000000. Please click here to submit your query.