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I have queries relating to Bristol policies

To enter your patients’ membership numbers correctly, please check the formats our systems recognise.

AXA PPP Bristol policies have membership numbers like this: STP+7 digits.

Please enter your query details on this form and upload the completed form using the button below.

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Our systems are secure and comply with GDPR. You don't need to protect your submissions, spreadsheets or other documents with passwords.

Please don’t upload new invoices here: our e-billing provider Healthcode handles invoicing for us.

If your queries relate to AXA Health Tunbridge Wells policies (membership numbers AA0000000A; 0000000A or AXA/A00000000) or Health-on-Line policies (membership numbers HOL/A0000000), you’ll need to fill out a different form for these. Please click here to go to the ‘AXA PPP Tunbridge Wells or Health-on-Line’ option.

If your queries relate to AXA Global Healthcare members, your payment reference will read AXA PPP International, and the membership numbers will have these prefixes: AXI, AXE, AXC, BXI, BXE, BXC, HKE, KVE, OGI, or a number in this format: 7000000. Please click here to submit your query.

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