To help you submit queries more efficiently, we’ve made some changes to this page and the forms it contains.
How to become an AXA Health recognised provider
Please check your practice fits our recognition criteria and register with the Private Practice Register (PPR).
Choose your query
Queries on your recognition with us, including how to become derecognised.
We'll consider reviewing your consultation fee after you've been in contract for three years. Please note we don’t negotiate on procedure fees.
Request support with finding a facility outside AXA Health’s hospital network.
When you wish to charge for items outside our Billing Principles, such as pre-operative assessments, General Anaesthetic where not normally indicated, or a consultation with 10 days of surgery.
Please submit these requests at least five working days before surgery takes place.
Where surgery is scheduled within the next five working days, please request a post-operative uplift, below.
We’re sorry, but we can’t authorise treatment via this form – please ask your patient to contact Customer Service for authorisation.
(Please note we're temporarily accepting pre-operative uplift requests via the Multiple Specialist Request form. The button below will direct you to the correct form.)
Request a fee uplift after surgery.
We’re sorry, but we can’t authorise treatment via this form – please ask your patient to contact Customer Service for authorisation.
Request more than one surgeon for a procedure.
Please submit these requests at least five working days before surgery takes place.
Where surgery is scheduled within the next five working days, please request a post-operative uplift, above.
We’re sorry, but we can’t authorise treatment via this form – please ask your patient to contact Customer Service for authorisation.
(Please note we’re temporarily accepting pre-operative uplift requests on this form. Please proceed as usual for multiple specialist requests.)
When you’re unsure which code to use for treatment.
Request a post-operative fee uplift for these procedures.
We’re sorry, but we can’t authorise treatment via this form – please ask your patient to contact Customer Service for authorisation.
We ask providers who treat our members to register their practice details on the Private Practice Register (PPR). We’re sorry, but we can’t change your details on our systems unless you’re registered.
To help settle UK patients’ claims, please upload your report below. Your information will be sent securely and you’ll receive a confirmation email and tracking number.
If your patient has an AXA Global Healthcare plan, please send the report via email.
Please click below to see which podiatry treatments we fund.
Submit an invoice or request support with payment queries.
Healthcode support
If you're having trouble using Healthcode, please contact them using the button below.
My bank details
Our members’ plans may not cover everything, so when there's an excess or some other type of shortfall they can send the money straight to your bank account. If you want to share your bank details with your patients, please complete the relevant section in your profile on the Private Practice Register (PPR).