We’ve started putting the forms back online. The forms that are now live include the 'submit invoice' form for certain membership number formats. We'll put the remaining forms online as soon as possible.
Thank you for your patience while we get everything back in order. We’re also working through the queries raised with us by phone, email and post, and will get back to you as soon as we can.
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Groups support

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Schedule of Fees


Billing and Invoices

Healthcode issues

I would like to upload a new invoice to Healthcode

We work with e-billing provider Healthcode to manage invoicing. Please visit Healthcode’s website to upload your invoices.

If you need to upload documents to support a query on an invoice you’ve already submitted, please see ‘I have a query on invoices I’ve already submitted’, below right.

Further invoice queries

I have a query on invoices I’ve already submitted

Support for invoice queries relating to single and multiple members; our new brand AXA Health and our old brands AXA PPP healthcare, AXA PPP Bristol and Health-on-Line; plus general payment queries. You can upload information to support your query here.

Worried about fraud?

Please call our 24-hour confidential tip-off line on:

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