Facilities support

Hospitals & facilities: further support

How do I...

email icon

Update my bank details?

Please send your account details, including the payee name, sort code and account number, on headed stationery accompanied by a signature, to our hospital relations team.

Alternatively, you can post it to:

Hospital Relations Team 
AXA Health
2nd Floor International House 
Forest Road
Tunbridge Wells

We will then call you to verify these details.

email icon

Update my accounts address for remittances?

Please send your new address details, along with confirmation of the old address, on headed stationery, to our hospital relations team.

email icon

Update the contact information you hold for my hospital/facility?

Please send your new contact information (telephone numbers, email addresses and key contacts), along with confirmation of the old contact information, to our hospital relations team.

upload icon

Submit aged debt, accounts or remittance queries?

Please use the forms on this page to send us the information we need to answer your query promptly.

email icon

Register for e-billing?

Our e-billing provider Healthcode handles invoicing for us. Please register for e-billing on Healthcode’s website by clicking on the button below, or call them on 0330 900 4900.

Register with Healthcode here

Worried about fraud?

Please call our 24-hour confidential line on:

Provider privacy policy