Facilities support

Hospitals & facilities: further support

How do I...

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Update my bank details?

Please send your account details, including the payee name, sort code and account number, on headed stationery accompanied by a signature, to our hospital relations team.

Alternatively, you can post it to:

Hospital Relations Team 
AXA Health
2nd Floor International House 
Forest Road
Tunbridge Wells
TN2 5AL

We will then call you to verify these details.

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Update my accounts address for remittances?

Please send your new address details, along with confirmation of the old address, on headed stationery, to our hospital relations team.

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Update the contact information you hold for my hospital/facility?

Please send your new contact information (telephone numbers, email addresses and key contacts), along with confirmation of the old contact information, to our hospital relations team.

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Submit aged debt, accounts or remittance queries?

Please use the forms on this page to send us the information we need to answer your query promptly.

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Register for e-billing?

Our e-billing provider Healthcode handles invoicing for us. Please register for e-billing on Healthcode’s website by clicking on the button below, or call them on 0330 900 4900.

Register with Healthcode here

Worried about fraud?

Please call our 24-hour confidential line on:


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