To help us direct a payment query for a specific patient with a UK plan, please enter the patient's membership number below.
If you're following up an unpaid invoice, please note we can't answer your query until 60 days after you've submitted the invoice. Before contacting us, do check it's been 60 days since you sent us your invoice.
Unfortunately we’ll not be able to assist if your patient has not yet paid their excess to you. For any patient liability queries, please contact them directly.