We’re here to support our recognised individual specialists, practitioners and therapists. This page should help you with any queries you might have in relation to your practice with us
Updating your details
To update your practice details you will need to register online via Private Practice Register (PPR). The changes will automatically come through to our system.
Managing your contract with AXA Health
If you have a query around your recognition with us or you’d like to review your contract please follow the link below.
Patient specific queries
For any patient queries that fall outside your usual contract with us.
Working with Healthcode
Working with Healthcode is an important part of our strategy to be an efficient and digital first healthcare insurance company. Most of AXA Health’s recognised providers use Healthcode for all their billing and it’s our preferred invoicing solution. Using Healthcode is quick, easy and offers an accurate invoice creation, saving you admin time. You’ll be paid more quickly, compared with uploading your invoices to this website.
If you choose not to use Healthcode, you can submit single invoices on our payment support page. Submitting via Healthcode will validate membership numbers for you, ensuring our systems can accept your invoices, which we can track and process more easily.
Healthcode support
If you need to contact Healthcode please use the link below.
My bank details
Our members’ plans may not cover everything, so when there's an excess or some other type of shortfall they can send the money straight to your bank account. If you want to share your bank details with your patients, please complete the relevant section in your profile on the Private Practice Register (PPR).