Pre-authorisation: why you should start here

Please ask your patients to confirm they’re eligible for your proposed treatment. We ask them to do this by calling our Personal Advisers. We give our members this telephone number on their policy documents. 

They’ll receive an authorisation number, which you should request from your patient. It helps when you bill us if you quote this number.

Proceeding without preauthorisation may mean we can’t pay your invoice, or that we take longer processing your patient’s claim, or that our payment to you is delayed.

Please note that if we can’t fund treatment, this may not be because it’s not clinically appropriate, but because it’s not covered by the member’s policy.