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Our clinical teams

  • The Specialist Clinical Advisers team advises specialists on our fee schedule and answers individual queries on fee uplifts and complex procedures.
  • The Customer Service clinical teams advise on appropriate treatment for members when they call seeking help.
  • The Fast Track Appointment Service nurses sources providers for complex cases.
  • Our dedicated nurse telephone lines support patients with cardiac and cancer claims, in addition to a 24-hour health information service.
  • We have clinicians working throughout our business, including GPs, surgeons and other specialists, physiotherapists and other practitioners, nurses and other healthcare professionals. Our Chief Medical Officer and her deputies direct our clinical policy and strategy decisions.