This website is the starting point for your most common queries (please see examples below, with links to the pages and sites which will help you.) This is because we often ask for supporting information to answer your requests, and you can upload it securely here.
Our phone line (01892 503030) is open for all your queries Monday to Thursday, 9am to 5pm, but to help us answer payment queries already in the system we’ll close the payment query option (1) on Fridays. All other query lines will remain open.
Try the Schedule of Procedures and Fees first. Providers who have signed our agreement should choose the ‘fee-approved’ schedule. Providers who have not signed our agreement should choose the ‘fee-limited’ schedule. If you need a new code, contact us here.
Please submit invoices electronically, via our e-billing provider Healthcode.
Billing us electronically:
(We give more detail on what to include on your invoice here.)
Our e-billing provider Healthcode handles these queries for us through the Private Practice Register.
Once recognised with us and registered on PPR, it’s important to keep your details updated:
For agreement and contract queries, please call our main support line on 01892 503030 and follow the options. Our support teams are available to answer agreement and contract queries 9am to 5pm, Monday to Friday.
You can find a downloadable version of your agreement with us under the relevant specialism on this page.