We want to pay your invoices promptly. To help us do this, please submit them electronically, through our e-billing provider Healthcode, within six months of the treatment date.
For more information about electronic billing please contact Healthcode on 0330 900 4900 or visit their website here.
Electronic invoicing is:
Invoices must include the following information:
*AXA Health is a trading name of AXA PPP healthcare Limited, a company registered in England and Wales under company number 03148119.
Providers who have signed an agreement with us should bill using the fee-approved schedule.
All codes must be based on the latest edition of our Schedule of Procedures and Fees. We’ll publish any amendments on this site. We follow industry standards set out by the CCSD and we can’t accept accounts for procedures that are new and for which a code is not yet available. You can request codes for new and as yet uncoded procedures on the CCSD website.
We’ll pay you at the intervals agreed in your contract and send you a remittance. Where our member has a policy limitation, we’ll advise you that we’ve applied a deduction. In these circumstances, members are responsible for payment and you’ll need to obtain this amount from them directly. However, you must not charge more than the deduction stated.
Regulatory requirements mean that we have begun to separate our payments to show whether we cover your patients’ treatments under an insurance policy or a trust-administered scheme. This has no effect on your payment date or frequency, but you may see an additional payment reference when we pay you. If you don’t bill us electronically you may receive an additional paper remittance when we pay you. For more details please click here.
In the exceptional circumstances where you may need to contact us about invoice payment, please visit the Payment Support Service section of our website. To allow us time to process the claim, please don’t chase us for payment until 30 days from the invoice date.
To offer your services to our members we need to have up-to-date details of your specialism, sub-specialism, how to contact you and your practice location and availability.
Healthcode handles this for us through its Private Practice Register (PPR).
Please ensure you update your contact details and your practice, specialism and sub-specialism details at least every 12 months.
We also need to be able to liaise directly with people who manage invoices for you, whether this is a medical billing agency, administrator or secretary. This ensures we comply with the General Data Protection Regulation (GDPR). Please ensure you include these details on PPR. If you don’t give us their details we won’t be able to assist with their queries or provide copy remittances if required.